Quality policy
Kronstadtsoft (KRONSTADT FAMILY INVEST S.R.L.) designs, develops, implements, hosts and maintains software applications and websites for companies and public institutions in Romania.
We deliver services that meet agreed requirements and dates. We are building and improving our quality management system against SR EN ISO 9001:2015 and applicable amendments. Certification is in preparation.
Commitments
IWe commit to the following:
- 01
We verify every change before delivery. Select checks and tests for the requirements, intended use and change risk. Retain results and delivery authorisation. Do not deliver with failed required checks. AI-generated code receives the same applicable controls.
- 02
We review and confirm requirements before accepting a customer commitment. Agree outputs, acceptance criteria and dates in writing. Identify applicable legal requirements. Confirm changes affecting the customer agreement. Discovery and prototypes have explicit purposes and limits.
- 03
We meet legal and regulatory requirements applicable to our services. These include personal-data protection, accessibility and applicable public-procurement requirements.
- 04
We record and address customer-reported problems. Record nonconformities within two working days. Correct problems and assess cause, effect and recurrence risk. Take proportionate corrective action where necessary and verify its effectiveness.
- 05
We monitor services in production. Keep backups of hosted data. Answer customer requests within two working days. Inform the customer immediately when an agreed date is at risk.
- 06
We continually improve the QMS. Measure process results monthly. At management review, evaluate measurements, internal-audit results and customer feedback, then decide what to improve.
These commitments frame our measurable quality objectives. The Administrator is responsible for the policy and system improvement. Review the policy at least annually, publish it on kronstadtsoft.ro and supply it on request.